L1/L2 Support / QA Manual Specialist for Acumatica

Sprinterra is seeking a skilled and detail-oriented Support / QA Manual Specialist to join our Acumatica (Property Management) team. This hybrid role combines Level 1/2 technical support and manual software testing responsibilities to ensure a high-quality experience for our partners and clients using the Sprinterra Property Management solution integrated with Acumatica ERP.

The ideal candidate will be both a problem-solver and a quality advocate – able to assist users in resolving issues, collaborate with development teams to reproduce and escalate bugs, and rigorously test system functionality to ensure product excellence.

Primary Responsibilities

Support (Primary)

Serve as the first line of support for clients and partners using the Property Management module within Acumatica.
Provide Level 1 and Level 2 support: basic troubleshooting, configuration guidance, usage instructions, issue replication, and escalation to the development team if needed.
Manage support cases in a ticketing system, ensuring timely updates and resolutions.
Document and categorize reported issues, FAQs, and known problems into an internal knowledge base.
Assist customers in understanding Property Management processes.

QA Manual (Secondary)

Develop, maintain, and execute manual test cases for Sprinterra’s Property Management module.
Perform functional, regression, usability, smoke, and exploratory testing.
Record clear, reproducible bug reports with relevant steps, screenshots, and environmental details.
Validate fixes and verify closed issues from the development team.

Required Skills and Qualifications

Would be a big plus:

Mandatory:

Over 3 years of experience in software product support, complemented by hands-on manual QA testing expertise.
Solid understanding of support and testing lifecycle practices, including incident resolution, defect reporting, and follow-up.
Strong troubleshooting, critical thinking, and problem-solving abilities.
Exceptional attention to detail in both written communication and testing processes.
Excellent written and verbal communication skills in English.
Hands-on experience with support and QA tools.
Basic knowledge of SQL and tools like Postman for API testing.
Experience with ticketing systems like Zendesk, Jira, ServiceNow, or equivalent.
Ability to work independently and as part of a team.

Cannot keep up with Acumatica Customizations Updates?

L1/L2 Support / QA Manual Specialist for Acumatica

Primary Responsibilities

Support (Primary)

QA Manual (Secondary)

Required Skills and Qualifications

Come make waves with us at Sprinterra! We’re ready to elevate your career as you help us redefine the future of business technology.

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