AcuLens Usage Intelligence for Acumatica

The biggest decisions about an Acumatica instance are primarily being made from someone’s memory. AcuLens replaces the guesswork with a measured record of how the system is really used.

Winner, Acumatica 2026 Development Excellence Award

Acumatica MVPs on staff, 2025 and 2026

Building on Acumatica since 2013

Acumatica Summit Silver Sponsor, 2024, 2025 and 2026

One collector. Three reports.

What AcuLens is

AcuLens is the premier AI-assisted usage intelligence service for Acumatica. We don’t just track data; we unlock the story of a customer’s instance. Our engine records exactly how the system is being utilized and translates that into three high-impact reports:

01

precisely which modules the next upgrade will touch

02

exactly where the system is being worked around

03

a clear map of how work flows across the team

The method

The measurement is deterministic.

The interpretation is AI.

1

Every insight is deterministic, calculated directly from an instance’s own code

2

then our advanced language model cross-references those findings against Acumatica’s entire product documentation library

3

to deliver clear, actionable analysis: what the patterns mean, which native capabilities you should be using, and exactly how to capture those wins.

Three reports from one collector

Upgrade Readiness Lens – Eliminate Upgrade Anxiety

01

What it does

This Lens crosschecks your real-world usage record against the documented changes in the target version’s release notes. You’ll know exactly what this upgrade will touch and exactly how to test it – all before a sandbox is even opened.

What is inside
  • A risk register, graded by severity
  • A test plan ranked by what is actually used, not by what exists
  • An upgrade impact map: release-note changes matched to the modules in active use
  • A performance baseline captured before cut-over
  • A verdict with named conditions and named owners
What the report looks like
Upgrade Readiness Lens sample preview 1
Upgrade Readiness Lens sample preview 2
Upgrade Readiness Lens sample preview 3

Usage and Optimization Lens – Unlock Your Hidden Potential

02

What it does

This Lens measures exactly how your instance is being used against its configuration and Acumatica’s native capabilities. It identifies the gap and names the fix, backed by hard evidence that turns every recommendation into an unarguable win.

What is inside
  • Manual work the system already automates, with the native feature that removes it
  • Capability that was licensed and never adopted
  • The screens where errors and slow response concentrate, each with the configuration fix
  • A partner worksheet that sizes each finding as a defined piece of work, carrying the same finding IDs as the report, so the findings and the plan of work are the same document
What the report looks like
Usage and Optimization Lens sample preview 1
Usage and Optimization Lens sample preview 2
Usage and Optimization Lens sample preview 3
Usage and Optimization Lens sample preview 4

Workforce and Process Lens – See How the Business Actually Runs

03

What it does

This Lens reveals the roles that exist in practice (not just on the org chart), identifies when your real workload arrives, and flags processes that depend on a single person. You’ll measure processes with total clarity and complete privacy.

What is inside
  • Behavioural roles derived from what people do, not from titles
  • Work rhythm across the day, the week and the financial period
  • Key-person risk, named before the absence rather than during it
  • Process cards: the observed steps, usable as onboarding instructions
  • Automation candidates, with the effort they carry today
What the report looks like
Workforce and Process Lens sample preview 1
Workforce and Process Lens sample preview 2
Workforce and Process Lens sample preview 3

See the value for yourself

Get the full sample pack featuring an Upgrade Readiness Lens, a Usage and Optimization Lens, and a Workforce and Process Lens report – all generated from a demo instance. Explore the real structure, uncover actionable findings, and walk through authentic test steps. Drop your email to get the pack, or book a personalized demo for a live look.

2026 Acumatica Development Excellence Award

5-star reviews on Acumatica Marketplace

Typical response within one business day

No commitment required to start the conversation

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If you would rather see it against a live instance, book a personalized demo instead.

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What changes once the usage is visible

Customer relationship

Build trust with bulletproof evidence. Every review starts with what the system actually shows: exact module adoption, unused screens, and hidden, unreported errors. You’ll catch and solve issues months before they become difficult client conversations.

Upgrade planning

Upgrade with absolute confidence. Stop basing test scope on guesswork or long meetings. Your QA team gets a precise test plan ranked by actual usage and graded by risk. With a pre-upgrade performance baseline, post-go-live speed bumps are solved with data, not debates.

Ongoing improvement

Turn insights into action instantly. Every finding is a defined, actionable project backed by real system data – prioritizing native Acumatica capabilities first. Delivered on your schedule, each report becomes both the proof of value and your roadmap.

How it works

The customer’s Acumatica instance

SaaS or on-premise, any current version

AcuLens collector

Standard customization package. Records screens, commands and field-level changes. No performance impact.

The record stays in the customer’s database, inspectable before transfer.

Raw usage telemetry, pseudonymised

REST API endpoint
pulled on the agreed report cadence

Sprinterra environment

AI-assisted analysis generates all three reports here

R1  Upgrade Readiness & Test Scope

What the upgrade will touch, a test plan from real usage, a risk register.

R2  Usage Insights & Optimization

Manual work, unused capability, slow screens.

R3  Workforce & Process Analytics

Real roles, work patterns, key-person risk.

~60 days of activity before the first report

4 cadences monthly, quarterly, twice a year, annually

3 output shapes PDF, XLSX test plan, machine-readable JSON

No backfill the record starts when the collector does

1

Install

One standard customization package and one dedicated API user

2

Impact

No change to daily operations, and no noticeable effect on performance

3

Transfer

Read-only, incremental, and timed to avoid your busiest work hours

4

Numbers

Every figure is computed in code and checked before the report is released

AcuLens tracks behavior, never the content.

Customer Acumatica instance
(customer-controlled)

ERP application

Lightweight telemetry collector (standard Acumatica customization package)

stays on instance

Identity map
(real user ↔ alias number)

HTTPS

pseudonymised operational telemetry only

Sprinterra processing environment

Pseudonymised telemetry store

Analysis and report builder

Where the AI sits – and where it does not

We trust math, not models, for your data. Every figure in every report is computed in code with absolute precision and verified automatically before release.

No number is ever guessed by a model.

The AI’s job is clear: it acts as a translator, reading aggregated data against Acumatica’s published product library to deliver high-impact analysis.

It never sees your underlying records, and it operates under strict privacy terms – zero retention, zero training on your content.

Actionable intelligence, delivered on your schedule

Recurring review

Turn drift into strategy. Move beyond the one-off audit. By capturing long-term trends rather than snapshot data, we transform your ongoing support from invisible maintenance into a visible, high-value strategic roadmap – cycle after cycle.

Upgrade time

Upgrade with absolute certainty. Settle the scope debate before a single sandbox is ever opened. With a test plan, risk register, and performance baseline generated directly from your instance’s own code, you move from guesswork to a data-backed, bulletproof deployment.

Second opinion

Get the definitive answers you need. Whether you’re vetting an upgrade, finding manual bottlenecks, or mapping how work actually flows, get a clear, independent expert view. No long-term commitment – just objective clarity when you need it most.

Level up your service

If you deliver Acumatica services, AcuLens is the ultimate tool to supercharge your support, upgrade, and advisory offerings. Let us know on the form and we’ll get you the partner details immediately.

From signature to first report in about a month

1

Sign the subscription.

One subscription per instance, covering the reports and the cadence you choose.

2

Install the collector.

One standard customization package and one dedicated API user. Minutes to deploy, zero effort from your team.

3

Collect at least 30-60 days.

The record builds while the team works as usual. There is no backfill, so the recording starts when the collector is activated.

4

Receive the reports.

Get clear, actionable intelligence delivered on your schedule, cycle after cycle.

What we need:

Book a personalized demo

Why Sprinterra

2013

We are an Acumatica ISV and development service provider, working on the platform since 2013.

40+

In-house Acumatica specialists

500+

Projects delivered across the US, Europe, Canada and Australia

Winner, Acumatica 2026 Development Excellence Award

Named Acumatica MVPs on staff in both 2025 and 2026

Acumatica Summit Silver Sponsor, 2024, 2025 and 2026

Frequently asked questions

Screen and command events, the fact that a field changed rather than its value, and document status transitions. No names, no amounts, no document contents, no credentials. Every record can be inspected on the instance before the first transfer.

No. The collector writes after the response has been returned, so it is not in the user’s path, and overhead is at the millisecond level. It is fail-safe: if the collector cannot write, the transaction is unaffected.

By alias number. The map linking an alias to a person is created on the instance and stays there. Nobody at Sprinterra can resolve an alias back to a named individual.

No. AcuLens measures processes and behavioural roles. Privacy floors are built in, and small groups are suppressed so a role cannot be traced back to one person.

Nothing. There is no configuration, no forms to fill in and no change to how anyone works. Deployment is one customization package and one dedicated API user.

SaaS and on-premise, on version [TBC] and above.

Each tenant in scope gets its own report, since the record and the analysis are per tenant. Tell us how many tenants you want reported on and we will scope it.

The reports describe patterns: monthly close, period-end peaks, which screens carry the volume. A shorter window produces figures that are technically correct and practically misleading. There is also no backfill, so the record starts when the collector is installed.

The Usage and Optimization Lens ships with a partner worksheet that carries the same finding IDs as the report and sizes each finding as a defined piece of work. Whoever does the work is starting from the same evidence everyone else is reading.

It is deleted [TBC]

An annual subscription per instance. Price is set by the Acumatica edition on the licence, the number of tenants in report scope, which of the three reports you take, and the cadence for each. Ask us for a quote and we will give you a real number, not a range.

Ready to see AcuLens in action?

Grab the full sample pack today to explore the exact structure, real-world findings, and authentic test steps for yourself. If you’d rather dive straight into the value, book a quick 30-minute personalized walkthrough with our team to see how AcuLens can transform your Acumatica instance!