Upgrades can be stressful. Even with automation for customization validation and system integrity testing in place, customers often ask: “How can I keep track of everything happening during my upgrade?”
That’s where Sprinterra’s Upgrade Support Portal comes in. Built on top of Acumatica’s Case Management module, this customized portal provides real-time visibility into every element of your upgrade – from standard Acumatica modules testing to ISVs and customizations upgrade and validation.
Traditional upgrade projects often leave customers in the dark until late in the process. Questions like “Is my customization ready?” or “Has testing started?” can slow communication and create uncertainty.
The Sprinterra Upgrade Support Portal solves this problem by offering:
Each upgrade is broken down into granular components, so nothing is missed:
Customers also see planned start and completion dates, as well as the actual upgrade date of their instance.
The Sprinterra Upgrade Support Portal is another piece of the Smooth Upgrade Tools program. Together with Automation for Customization Validation (Part 1) and System Integrity Testing (Part 2), it ensures upgrades are transparent, predictable, and stress-free.
With this portal, Sprinterra customers have real-time insight into every stage of their upgrade journey, giving them the confidence to move forward with Acumatica’s “Always Current” promise.
Get the latest insights on exponential technologies delivered straight to you
The Sprinterra Upgrade Support Portal is a client-facing tool built on Acumatica’s Case Management module. It gives customers real-time visibility into every step of their Acumatica upgrade, including module testing, ISV readiness, customization validation, and system integrity checks.
The portal reduces uncertainty by centralizing all upgrade information in one place. Customers can track upgrade progress, view dependencies, monitor customization packages, and know exactly which stage their upgrade is in, from development to production.
Yes. The portal includes package-level tracking for every customization, complete with version numbers, build details, and dependencies. It also monitors ISVs to ensure third-party applications are validated and ready for the new Acumatica version.
Instead of waiting for project manager updates, clients can log in anytime to check progress, planned dates, and current upgrade status. If an issue arises, they can create a support case directly through the portal, eliminating back-and-forth emails.
The portal provides stage indicators such as Blocker, Development, Internal Testing, Sandbox Testing, Ready for Production, and Published to Production. This ensures complete transparency and helps customers anticipate next steps.
Together with Automation for Customization Validation and System Integrity Testing, the Upgrade Support Portal ensures upgrades are smooth, transparent, and stress-free. These tools work in sync to keep Acumatica customers “Always Current.”
